Politique de remboursement
We hope you love your order! However, if you are unhappy with your purchase you are welcome to return your item(s) for a store credit. We no longer accept ‘Change of Mind’ or incorrect sizing returns for refunds. If you used a discount or promo code when purchasing your order, your store credit will be for the final cost of your items (minus the discount). Store credits expire one year after the date of issue.
- Items will only be accepted for store credit if the item is returned in 100% original condition, unworn, unwashed and not altered in any way or we may not proceed with the refund. Where an item has a swing tag attached, it must still be attached and undamaged upon return.
- If there are any human or pet hairs, fibres, perfume or strong smells, or makeup on the item(s) you return, you may not receive your store credit to the full amount of the product. We will determine any loss of value to the product and deduct this from your store credit.
- Customers must pay for the return shipping costs. We recommend a tracked service to ensure your return arrives safely to us. We are not responsible for any loss or damage to the package returned to us.
- All sale items are final, there is no exchange or refunds for any sale items.
- Items which do not meet our satisfactory level of condition of returns will not be accepted.
How do I return an item?
If you would like to return an item for store credit, click on the ‘REQUEST A RETURN’ button at the top of this page. All returns are issued with store credit, given they meet our condition of return in line with our Returns Policy.
How long do I have to return an item?
You have 14 days from the date of purchase to request a return. Once approved, you will have a further 14 days to return the item to us.
How long does it take to process my return?
Once your return has been received by us, we aim to send your store credit within 1 working day. Please note this time may increase during busier periods (Black Friday/Christmas).
Can I exchange an item?
Unfortunately we are unable to accept exchanges at this time. If you love your order but would like another size or colour, you can use your store credit to reorder the item in the new size/colour. Sale items are final and cannot be returned for store credit.
I received an incorrect or faulty item, what do I do?
We’re sorry to hear an item was sent incorrect or with a fault. Please contact our team with your order number and full name or email address and attached 2-3 clear images of the fault or issue. If it is found that there is a fault or that an incorrect item was sent by mistake, we will send you a free return slip for you to return the item back to us for a refund, replacement or store credit.
Please note that we are not responsible for any damage that happens during wear or tear or after being washed.