Widerrufsrecht

Refund and returns policy

We hope you love your order. If you change your mind about an online purchase, please tell us within 14 days of receiving it. Once you have notified us, you have a further 14 days to return the item.

To request a return, use our returns request form or contact info@outthepurse.com with your order number and the item you wish to return. Please wait for the return instructions before sending anything back.

Items should be returned unworn, unwashed and, where supplied, with their original tags attached. You may handle and try on an item only as you would in a shop. Makeup, fake tan, deodorant, perfume, smoke, pet hair, washing, wear, damage or alterations can reduce the item’s value. Where handling goes beyond what is reasonably necessary to inspect the item, we may make a lawful deduction from the refund to reflect the loss in value.

Unless the item is faulty, damaged or incorrect, the customer is responsible for return postage. We recommend using a tracked service and retaining the receipt until the return has been completed.

Approved refunds are returned to the original payment method. We will process the refund within 14 days of receiving the returned goods, or earlier if you provide acceptable evidence that they have been sent back. Where required, the refund includes the least expensive standard delivery option offered for the original order. Additional delivery upgrades are not refundable unless required by law.

Sale items have the same statutory cancellation and quality rights as full-price items.

Made-to-order and personalised items

Most Out The Purse garments are prepared after an order is placed. Being prepared to order does not automatically remove cancellation rights. A cancellation exception may apply only where an item is genuinely made to the customer’s specification or clearly personalised. Where that exception applies, it will be stated clearly on the relevant product page before purchase. This does not affect rights relating to faulty, damaged, misdescribed or incorrect goods.

Faulty, damaged or incorrect items

Contact info@outthepurse.com as soon as possible with your order number, a description of the problem and clear photographs where practical. If an item is faulty, damaged, misdescribed or incorrect, we will provide an appropriate remedy and cover reasonable return costs in accordance with your statutory rights.

This policy does not affect your statutory rights.