IMPERFECT - Ess Chocolate Sweater S
IMPERFECT - Ess Chocolate Sweater S
- Premium Quality
- Simple Returns
- Express Dispatch
We hope you love your order! However, if you are unhappy with your purchase you are welcome to return your item(s) for a store credit. We no longer accept ‘Change of Mind’ or incorrect sizing returns for refunds. If you used a discount or promo code when purchasing your order, your store credit will be for the final cost of your items (minus the discount). Store credits expire one year after the date of issue.
- Items will only be accepted for store credit if the item is returned in 100% original condition, unworn, unwashed and not altered in any way or we may not proceed with the refund. Where an item has a swing tag attached, it must still be attached and undamaged upon return.
- If there are any human or pet hairs, fibres, perfume or strong smells, or makeup on the item(s) you return, you may not receive your store credit to the full amount of the product. We will determine any loss of value to the product and deduct this from your store credit.
- Customers must pay for the return shipping costs. We recommend a tracked service to ensure your return arrives safely to us. We are not responsible for any loss or damage to the package returned to us.
- All sale items are final, there is no exchange or refunds for any sale items.
- Items which do not meet our satisfactory level of condition of returns will not be accepted.
How do I return an item?
If you would like to return an item for store credit, click on the ‘REQUEST A RETURN’ button at the top of this page. All returns are issued with store credit, given they meet our condition of return in line with our Returns Policy.
How long do I have to return an item?
You have 14 days from the date of purchase to request a return. Once approved, you will have a further 14 days to return the item to us.
How long does it take to process my return?
Once your return has been received by us, we aim to send your store credit within 1 working day. Please note this time may increase during busier periods (Black Friday/Christmas).
Can I exchange an item?
Unfortunately we are unable to accept exchanges at this time. If you love your order but would like another size or colour, you can use your store credit to reorder the item in the new size/colour. Sale items are final and cannot be returned for store credit.
I received an incorrect or faulty item, what do I do?
We’re sorry to hear an item was sent incorrect or with a fault. Please contact our team with your order number and full name or email address and attached 2-3 clear images of the fault or issue. If it is found that there is a fault or that an incorrect item was sent by mistake, we will send you a free return slip for you to return the item back to us for a refund, replacement or store credit.
Please note that we are not responsible for any damage that happens during wear or tear or after being washed.
Mainland UK Shipping
We ship all mainland UK orders with DPD’s Next Day service. Please note that this delivery service may take 1-2 working days, and there can be unforeseen delays on DPDs behalf that we cannot control.
Northern Ireland, Scottish Highlands & Islands
We ship to NI and other non-mainland UK locations via Royal Mail 48hr Tracked Service. Please note that this is 48hr within working days, so allow plenty of time if you need your order for a specific date. There can be unforeseen delays with Royal Mail’s system that are outwith our control.
We ship mostly worldwide. Please get in touch with us if you have a question regarding delivery to a specific country or region.
We ship international orders via Royal Mail Tracked and Signed Service, before they pass along to your local postal service. Please note that delivery times may vary between 4 and 12 working days, depending on where in the world you are ordering from.
I just placed an order, when will it be shipped?
We aim to process and dispatch your order within 1-2 working days, but please allow for up to 5 working days during busier periods. Orders placed after 3pm fall into the following business day’s orders. Any orders placed after 3pm on Fridays, the weekend or on public holidays will also be processed in the following working day’s orders.
Please note that there also may be unforeseen delays due to our restocks being delayed, but we will always do our best to keep you updated with any of these delays.
Customers may be charged for purchasing and importing our products into their country. We do not take any responsibility for any of these charges once your order reaches its destination country. As the buyer, you are responsible for these charges and fees. If you have any questions about these charges, please contact your local customs office, as we do not have this information.
Unfortunately we have no control over these fees and charges, and cannot tell you prior to purchase how much these may be, as it varies from country to country.
Custom Holding Times
Estimated delivery times do not include any customs delays or holding. Each country varies in their customs processing times and can vary due to busier periods, so if you have any issues, please contact your local customs office for assistance.
If you are still experiencing issues with your delivery, please contact our team and we will do our best to assist you in the matter.
International & Worldwide
International & Worldwide
How does the UK leaving the EU affect my shopping journey at Out The Purse?
There’s no need to worry – you can still place your orders and shop as normal at Out The Purse. All customs fees will be included as part of your order to make sure your delivery is as smooth as possible.
Will your prices increase?
We do our best to offer designer inspired clothing at the best prices including costs for delivery. All orders to the EU will include EU shipment fees as part of the order at checkout. You will see the cost of shipment fees when you checkout.
Will I need to wait longer for my delivery?
We have put special measures in place to make sure orders to the EU will be as quick and as smooth as possible. Please contact us if you require assistance with delivery of your order.
How long will my order take to arrive?
Our orders to the EU normally take around 7-10 days to arrive.
Can I track my package?
Yes, you should receive shipping details for your order to receive regular updates on delivery.
Will I pay customs and taxes after I order?
No, all orders are inclusive of any additional costs for customs and duties and are paid at checkout.
What is your returns policy?
All returns must be submitted within 14 days of receiving your order. We do not offer exchanges and sale items are not eligible for return.
Eligible returned items can be refunded via the original payment method.
Any items being returned must be returned in original condition, unworn, unwashed and not altered in any way or we may not proceed with the refund.
We recommend using a tracked return service. Once we approve and receive your order for return, the refund will be processed. PayPal payments the money is normally refunded straight away and card payments can take 5-10 days to appear back in your account once processed.
You can submit a return request here.
This item may be a sample, returned item, from previous collections, or may have slight imperfections that did not quite meet our quality control standards.
Imperfections may include - slight faults on stitching, marks on the garments, incorrect placement or small minor holes. Most imperfections are unnoticeable to the naked eye, or can be easily fixed by washing or a little TLC. The images of each item will show the imperfection (if one is present) and the product is sold as seen.
Please note as this is a sale item, it cannot be returned.